mCasez - Privacy Policy
Last Updated: May 13, 2025
At mCasez, your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (mCasez.com) or make a purchase.
We encourage you to read this Privacy Policy carefully. By accessing or using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
When you visit mCasez.com or make a purchase, we may collect certain information from you, including:
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Personal Identifiable Information (PII):
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Name
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Email address
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Phone number
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Shipping address (when you place an order)
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Payment Information:
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Your payment details are processed securely through trusted third-party payment gateways (e.g., Razorpay, PhonePe). We do not store your full credit/debit card numbers or bank account details on our servers.
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Device and Usage Information:
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IP address
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Browser type and version
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Operating system
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Referring/exit pages
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Date/time stamps
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Clickstream data
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Information collected through cookies and similar tracking technologies to enhance your browsing experience.
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Order History:
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Details of products you have purchased
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Order values
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Transaction dates
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This information is used for customer support, order fulfillment, and internal analysis.
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2. How We Use Your Information
We use the information we collect for various purposes, including:
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Order Processing and Fulfillment: To process your payments, confirm your orders, and deliver the products you have purchased.
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Customer Communication: To communicate with you about your orders, respond to your inquiries, provide updates, and send important notices.
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Customer Support: To provide customer service and manage returns, exchanges, or address any issues you may encounter.
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Website Improvement: To personalize your experience on our website, improve our website's design and functionality, and tailor content to your interests.
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Marketing and Promotions (with your consent): To send you promotional offers, newsletters, and information about new products or services, if you have opted-in to receive such communications. You can opt-out at any time.
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Legal Compliance and Fraud Prevention: To comply with applicable legal obligations, resolve disputes, enforce our agreements, and protect against fraudulent or illegal activity.
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties for their marketing purposes. However, we may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. This includes:
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Shipping and Logistics Partners: To deliver your orders (e.g., Shiprocket and its network of courier companies).
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Payment Processors: To securely process your payments (e.g., Razorpay, PhonePe).
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Analytics Providers: To help us understand website traffic and user behavior (e.g., Google Analytics). These providers use aggregated and anonymized data where possible.
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Legal Requirements: If required by law, such as to comply with a subpoena, or similar legal process, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies (like web beacons and pixels) to enhance your browsing experience, analyze website traffic, understand user behavior, and potentially for targeted advertising. Cookies are small files stored on your device. You can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.
5. Data Security
We implement a variety of industry-standard security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These include secure servers, SSL technology for data transmission, and access controls.
However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. Your Rights and Choices
You have certain rights regarding your personal information, subject to local data protection laws. These may include the right to:
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Access: Request access to the personal information we hold about you.
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Rectification: Request correction of inaccurate or incomplete personal information.
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Erasure (Deletion): Request deletion of your personal information, under certain conditions.
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Restrict Processing: Request that we restrict the processing of your personal information, under certain conditions.
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Data Portability: Request to receive your personal information in a structured, commonly used, and machine-readable format, under certain conditions.
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Object to Processing: Object to our processing of your personal information, under certain conditions, particularly for direct marketing purposes.
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Opt-Out of Marketing Communications: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails or by contacting us directly.
To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
7. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.
8. Third-Party Links
Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
9. Children's Privacy
Our website is not intended for use by children under the age of 13 (or a higher age threshold as required by applicable law). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions, concerns, or comments about this Privacy Policy or our privacy practices, please contact us at:
mCasez
Address:
Unit 1, 3rd Floor, 1572, Sector 15 Part 2,
Gurgaon, Haryana, India - 122001
Email:
info@mcasez.com
WhatsApp Support: